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FAQs / Help

WHAT GOVERNMENT COVID-19 RESTRICTIONS APPLY?

We are in a Tier 3 and have closed to comply with government guidance.

HOW DO I USE MY E-TICKET?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. Print off the barcode and present this to the ticket desk at  Kents Cavern. You can simply quote your booking reference number at the ticket desk. You must register at the ticket desk.

ARE THE CAVES OPEN ALL YEAR?

Yes: Kents Cavern is open every day except Christmas Day.

DO YOU ISSUE REFUNDS?

We cannot issue refunds for cancellations or unwanted tickets. If a tour is cancelled by us, ticket holders will be offered places at any rescheduled tour (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled tour or the tour is not rescheduled, a refund. Refunds may only be given at the discretion of the management. If you have any queries, please contact caves@kents-cavern.co.uk.

DO WE HAVE TO GO ON A GUIDED TOUR?

Yes: The cave is a National Protected Monument, an International Prehistoric Show Cave and a gateway to UNESCO's English Riviera Global Geopark. For this reason the cave has the highest possible level of protection available in Britain and consequently all visits into the cave are accompanied by trained, knowledgeable and above all, entertaining, caves guides.

 

IS ACCESS POSSIBLE FOR ADULTS IN WHEELCHAIRS?

No: Wheelchair users cannot access the cave beyond the first underground chamber but no charge is made to see this first part of the cave. A DVD of tour is available by the entrance for people who cannot accompany the tour.

WHAT ELSE CAN WE DO APART FROM VISITING THE CAVE?

Yes:  Along the Woodland Trail are two themed quests; "Stone Age Shopping" and the "Animal Hunt".  New for Winter 2020 is the Winter Warriors Trail.  All included in the ticket price.

HOW LONG SHOULD WE ALLOW FOR THE VISIT?

Allow about 2 hours for the complete visitor experience at Kents Cavern. The tour of the caves tour lasts just under an hour.

ARE THE CAVES BUSY ON WET DAYS?

Yes: For maximum enjoyment don't wait for a wet day to visit!

IS THE WALK AROUND THE CAVES DIFFICULT?

No: Kents Cavern is probably Britain's easiest cave to visit. All paths are concrete with 9 shallow steps half way round. There are some steep slopes but handrails are provided. The caves are easily accessible for most visitors although assistance may be required by some as there are natural slopes and steps. Access for wheelchair users is restricted to the first chamber but standard child pushchairs will be able to negotiate the cave. Please read the Access Statement on the main website for full details.

IS IT SUITABLE FOR TODDLERS?

Yes: Kents Cavern is a family friendly attraction. Children under the age of two are admitted FREE of charge but must be carried.  They do not count towards the permitted head count on a tour.   Any child in a single pushchair does count and must have a valid paid ticket and booked place on the tour.   Double width pushchairs are not permitted as they are too wide for the caves.

HOW WARM ARE THE CAVES?

Not bad.  The temperature in the cave is a constant 14°C (58°F) every day of the year so on hot summer days the caves are the perfect place to cool off.

DO WE HAVE TO PAY TO PARK?

Yes: There is a £2 charge to park. At busy times the car park will fill up but there is unrestricted FREE road side parking within a short walking distance. 

CAN I TAKE MY PET INTO THE CAVES?

No: Only assistance dogs are permitted in the cave and on site.