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Terms & Conditions

Your commitment to us
When you confirm your purchase you are accepting that these terms and conditions form the basis of any contract between Kents Cavern Ltd and yourself

Prices
Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.  Prices displayed on the site are subject to change without notice.

Moving a booking
With plenty of notice, (at least 48 hours) your booking can be moved.  Please call us on 01803 215136 to switch to a new date and time.  

Refund Policy
We operate a strict no refunds policy for unwanted tickets. This applies to all customers unable to attend or use the tickets due to unforeseen personal circumstances or late arrival.   If a pre-booked tour is cancelled by us for any reason, ticket holders will be offered places at a rescheduled tour (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled tour, or the tour is not rescheduled, a refund will be offered. If you have any queries about this policy contact caves@kents-cavern.co.uk.