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Terms & Conditions

Your commitment to us
When you confirm your purchase you are accepting that these terms and conditions form the basis of any contract between Kents Cavern Ltd and yourself

Prices are inclusive of any applicable taxes and there are no surcharges whatsoever. Once you have paid, we will not increase the price of your tickets.  Prices displayed on the site are subject to change without notice.

Cancellations / Refund Policy
Please note that we operate a strict no refunds policy for unwanted tickets. This applies to all customers unable to attend or use the tickets due to unforeseen personal circumstances or late arrival. Open tour tickets, tickets for timed/bookable event and all other tickets purchased are not refundable.  If a pre-booked tour is cancelled, ticket holders will be offered places at any rescheduled tour (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled tour, or the tour is not rescheduled, a refund will be offered.  If you have any queries about this policy contact caves@kents-cavern.co.uk.